FEATURED POST

Zagreb - designing the smart city

We held the first design thinking workshop where top engineers, designers, researchers and analysts from leading IT companies tried to come up with smart city solutions to improve the quality of transport in Zagreb.

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Pay-phones get another chance.

According to a news portal, Croatian Telecom (HT) plans to redesign pay-phones. We just might have something to do with it.

 
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Ethnography - a tool to understanding what drives customer behavior.

There is no insight in knowing the customer made that click if there is no knowing of why she made that click.

 
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Engage thy neighbour.

More technology or data won’t necessarily make your product or campaign better. 

 
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How can HT boost tourism by redesigning phone-booths?

Here's our attempt to invent a new purpose for now obsolete pay-phones and use it to establish new business models in tourism, by connecting various services at a sub-local level.

 
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How can smart technology work for the new concept of fast-food?

A service design workshop fixing real problems in real time

 
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How to establish credibility from scratch?

On the last day of Prague International Advertising Festival, we held a service design workshop with the objective to figure out what a start-up company could do to build credibility right from the beginning. 

 
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It takes a purpose to be followed.

Brands that want to take advantage of content and programmatic marketing must deal with contexts that can't be fully controlled and predicted. 

 
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Brand experiences must be designed. 

Think of service design as the best way to make your customers come back.

 
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